Get to know Hotel by the Sea and see how they work. Find out the great news that gets them all excited!

Listen to how the hotel staff plan and prepare for the international conference - offering new conference package, hiring temps, creating new menus and many more.

Naomi is worried after causing a small fire in the hotel kitchen. While Roberto complains, the management start planning about safety training.

The management are discussing ways to remain within their budget in the all-staff meeting.

The hotel has just won the bid for hosting a conference. The managers are discussing about the criteria in hiring the temps.

As part of the management team, all the managers gather around to work out how they can communicate better.

Lots of conference delegates are checking in. Listen to how Luke receives a guest.

Listen to how Luke, the receptionist, deals with customer inquiry and complaints right after the power cut.

Roberto the Chef is facing a serious problem as the butcher cannot deliver the chicken for tonight's dinner. Listen to this episode to find out how they manage this crisis.

Listen to this episode to find out how Naomi deals with a customer complaint professionally and takes his order with courtesy.

The lady who is checking out is not an ordinary customer. Listen to how Luke handles everything politely.